For Ruggable floor coverings sold on levityhome.com, you may exchange your full system within 30 days of the delivery date at no extra cost if you are residing in the U.S.
Here are a few considerations for exchanging a Ruggable floor covering sold on levityhome.com:
1. Only full system exchanges are allowed. We are not able to process just cover or just rug pad exchanges.
2. In order to be eligible for an exchange, the original item MUST be in new condition and returned without:
• Pet dander or fur
• Dirt or grass stains
• Signs of wear, washing, or improper care
• Damage or stains
3. You may only exchange an order once. Exchanges of an exchanged item are prohibited.
4. You will receive a refund for your original item after inspection of the original item.
If you have received your order and would like to exchange it, please email our Customer Care team at email@example.com.
Please remember to check your spam / junk mail folders when waiting for a response from us. Sometimes our emails get delivered there instead of your inbox. We also recommend that you add firstname.lastname@example.org to your Email Contacts or Safe Sender list so you don't miss a response from us.